Support
Questions about Focuro, or something not working? Start here.
Contact
Email
support-focuro@shoichi.me
When reporting a problem, please include your iOS version, device model and Focuro version (shown at the bottom of the settings screen) — it makes the cause much easier to find. Focuro is built and run by one person, so replies may take a little time.
Frequently asked
- Apps aren't being blocked
- Focuro blocks apps through iOS Screen Time (the Screen Time API). Check that Screen Time is enabled in iOS Settings > Screen Time, and that Focuro is allowed to use it. Permission is requested during onboarding, and you can change it later in iOS Settings > Focuro.
- I want to turn off Strict Mode
- Strict Mode exists precisely so that you cannot turn it off, so it stays on until the period you set has ended. If you absolutely need to remove it, delete the app. Deleting removes the restriction, but you also lose your focus history and your owl’s growth (if iCloud sync is on, these are restored when you reinstall).
- I'm not getting advance notifications
- Check that notifications are allowed in iOS Settings > Notifications > Focuro. If the banner at the top of the block list says notifications are off, you can open Settings directly from there.
- Will my data transfer to a new device?
- If iCloud is enabled under the same Apple ID, your exam goals, focus history, owl growth and badges transfer automatically. It can take a few minutes to appear.
- How do I cancel Focuro+?
- Go to iOS Settings > your name > Subscriptions, select Focuro+ and cancel. You keep Focuro+ features until the end of the current billing period. For refunds, please contact Apple Support.
- I purchased Focuro+ but it isn't active
- Try "Restore Purchases" in the app’s settings screen. If it still does not appear, make sure you are signed in with the Apple ID used for the purchase, then contact us at the address below.
Requirements
- iOS 17.0 or later
- iPhone (iPad is not supported)
- App blocking requires iOS Screen Time permission